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  • What happens after I reserve my party?
    You will receive a detailed email confirmation and follow-up call as you get closer to your event. You can change the date of your party up to 2 weeks before the party date (if availability allows). Extra pizzas may be added up to 48 hours before the party. You may add up to 2 pizzas maximum the day of the party. Extra participants may be added the day of the party, up to the maximum space may allow. Please contact us if you have any questions. All participants should fill out a waiver ahead of time to speed up your check-in process. You can find our online waiver here: Waiver Filling out the waivers before your party will save you time and get your guests jumping sooner!
  • Day of the party?
    Check-in Time (first 15 minutes) starts strictly at the designated Party Start Time. Check-in includes waiver check, wristbands, grip socks, and a party review with your host. You can really help speed up the check-in process by ensuring everyone has filled out their waivers. You can find our online waiver here: Waiver After Check-in, you will be guided to your designated room or table. (Party carts available near the front door or elevator for bringing in items.) Jump Time (after Check-in Time) on all main floor attractions and 360 Air Coaster (if included). Room/Table Time (45 minutes following Jump Time) includes food, cake, presents etc. with your party host. Any remaining balance will be presented toward the end of the room/table time. The reserved number of participants serves as the minimum guaranteed count for billing purposes.
  • Can I change my guest count the day of the party?
    Can I add participants the day of the party? Yes! Generally we can accommodate up to 5 extra participants. Can I take off participants on the day of the party? The reserved number of participants serves as the minimum guaranteed count for billing purposes.
  • Items not permitted?
    Unfortunately, there are a few restrictions to follow: No glitter/confetti/pinatas/silly string. A minimum $50 clean up fee will apply. No ice cream or ice cream cakes. We do not have space available to store these items. No other outside food or beverage (No Alcohol). See other question pertaining to this. Allergy related foods are permitted upon request. No electric items (ex: Crock-Pot). No use of other rooms or party tables.
  • Additional questions?
    We want you to have an amazing birthday party experience with us! If you have any additional questions, please don't hesitate to reach out to us. We can be reached via email at or call us at 719-653-3182.
  • When do I need to let you know my total number of jumpers?
    For planning purposes, we request your final total 48 hours prior to your party.
  • Is gratuity included?
    Our goal is to create a memory that will last a lifetime. If your host goes above and beyond to make your experience special, feel free to show your appreciation with a gratuity. *An automatic 10% gratuity is only included on parties of 20 or more.
  • What can I bring to the party? (Food/Supplies/Other)
    Plates, cups, napkins, and forks are provided for all participants included in the party package. Cake/Cupcakes/Cookies and other desserts. You may also bring bottled water. Candles and cake cutter. These may be purchased (dependent on availability). Extra plates/napkins/forks for spectators. Decorations - Balloons, Banners, etc. No tape is permitted on painted walls. Allergies: Bring special items as needed.
  • Ready to book a party?
    After finding the party that best suits your needs, you can reserve your special day through our website. It's fast and easy, and can be booked in less than 5 minutes! Once you have reviewed the Birthday Frequently Asked Questions, you can book directly at: Birthdays There is a 50% non-refundable deposit to reserve your party. Date change or account credit available. Some restrictions apply. Party package components are fixed.
  • If I just want to watch, do I need to purchase a pass?
    Passes are not required for spectators, although you are missing out on all of the fun!
  • Do you have attractions for all ages?
    We do! We have a toddler area that can be used at any time. We also have Toddler Time specials that are exclusive to toddlers 7 and under. See website for current day/time offerings.
  • Are outside food and drinks allowed?
    We do have to say no on this one. We have our City Cafe with lots of food and drinks to choose from.
  • Is a waiver required? Where can I find it?
    Yes. Waivers are required for all participants and are kept in our system for one full year. You can find our online waiver here: Waiver Filling out your waiver before your visit will save you time and get you jumping sooner!
  • Are special socks required?
    Yes. We have specially designed Air City 360 grip socks to help provide a safer experience with us. Only Air City 360 grip socks are permitted on attractions.
  • Do you close during inclement weather?
    Although rare, we do close during inclement weather for the safety of our guests and team. Any passes purchased will remain as a credit for another day.
  • Do I need to make a reservation?
    Reservations are recommended, but not required. Space is limited, and a reservation guarantees your special time for you. You'll also find some special online discounts! Reservations can be made here: Reservations Online waivers can be filled out here: Waivers
  • Are there any restrictions on your attractions?
    Most attractions can be used by people of all ages with little to no restrictions. For some attractions, some safety rules are needed: Air Coaster 360 - Height 4'- 6'2", Maximum Weight 240 lbs Toddler Area - Ages 6 and under SkyTower - Ages 6-12 Dual Zipway - Minimum 48" Inflatapark - All ages
  • What is the 360 Air Coaster?
    The 360 Air Coaster is the longest indoor Air Coaster of its kind in the world! Soar above all the attractions on this gravity defying ride! Height/Weight Restrictions : Height 4'- 6'2', Maximum Weight 230 lbs
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